FAQ

National electronics warranty asurion

How does asurion warranty work?

For all approved claims we will repair, replace or reimburse you for your product. However, each claim is unique. In some instances, your product will be replaced with a new or refurbished product of like kind and quality to the original product.

Do asurion phones have warranty?

Next-day replacement

Rest assured, whether an Apple iPhone, Galaxy Note, Motorola Droid or more, we have you covered. Better yet, our replacement phones are backed by a one-year warranty.

Is asurion owned by Verizon?

As it turns out, Verizon isn’t even providing the coverage; it is marketing and reselling insurance from a low-profile Nashville, Tennessee-based company called Asurion.

What companies use asurion?

The company partners with each of the top nationwide wireless carriers including Verizon, AT&T, Sprint and T-Mobile, and provides wireless device protection to more than 150 million subscribers worldwide.

Does asurion give you a refurbished phone?

For all valid claims we will either repair or replace your product. However, each claim is unique. In some instances, where we are unable to repair your product, we will replace with a new or refurbished product of like kind and quality to the original product.

Does asurion cover accidental damage?

Asurion covers loss, theft, accidental damage, and malfunction—the big ones most people file claims for. Once your insurance claim is approved, you’ll be told if Asurion is electing to repair or replace the device, if it’s the latter, they’ll ship it out to you overnight.

How many asurion claims a year?

two claims

Does asurion cover cracked screens?

Total Mobile Protection includes:

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For cracked screens, same-day repair may also be available at an Asurion Certified Repair Provider or by having a certified technician come to your home or office.

How much does it cost to replace a phone with Asurion?

Repairs as low as $29 so breaking your phone won’t break the bank.

How good is asurion?

Overview. Asurion has a consumer rating of 1.05 stars from 216 reviews indicating that most consumers are generally dissatisfied with their purchases. Asurion also ranks 99th among Tech Support sites. The most common issues with Asurion are around customer service, which is not as good as expected by some customers.

Is asurion a good company?

The job pays decent but not enough to fix your car. Working at Asurion was good if you get the right manager or supervisor. If not it can be extremely stressful. As long as you follow guidelines strictly and do not miss much work, you can move up.

How long does it take asurion to review a claim?

My point is that if you have Asurion coverage on your iPhone, regardless of whether you have ATT or Verizon, Asurion told me they require a faxed notarized affidavit to file any iPhone claim for either carrier and can take up to 24 hours to review the claim and recontact you via email or phone before even beginning to …

Are asurion phones new?

Once the insurance claim is approved you’ll be told if Asurion is electing to repair or replace the device— and you don’t get to have any say. If it’s the latter, they’ll ship it out to you overnight. A phone charger, battery, and a SIM card will be included. It may be new, or it may be refurbished.

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Are Assurant and asurion the same company?

Asurion Assurant (formerly T-Mobile used Asurion, this has changed) covers phones under the T-Mobile Premium Handset Protection plan (thanks, to those who pointed this out). Your deductible and monthly insurance cost vary by your phone plan and device.

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