FAQ

Amazon return policy defective electronics

What’s Amazon’s return policy on electronics?

Amazon’s Return Policy for Electronics

Laptop and desktop computers, as well as Kindle e-readers, must be returned within 30 days of purchase. Amazon operates a trade-in program that lets you sell back eligible items, including electronics such as video games and Kindles (as well as books).

How do I return a defective item back to Amazon?

If you received a damaged, defective, or incorrect item sold by Amazon, you can request a replacement through Your Orders. You may be eligible to request a replacement for items sold and shipped by Amazon.com. To replace an item: Go to Your Orders and select Return or replace items beside the item you want to replace.

What items Cannot be returned to Amazon?

Here are several examples of purchases that you won’t be able to return to Amazon.

  • Grocery items. You can buy food through Amazon, including options from Prime Pantry and AmazonFresh. …
  • Tickets. …
  • Gift cards. …
  • Customized handmade items. …
  • Most digital products. …
  • Hazardous materials. …
  • Live plants and insects. …
  • Pet food.

Does Amazon charge return shipping for defective items?

Amazon will deduct the price of shipping if customers use the provided shipping label. Otherwise, customers can ship items back on their own dime. Amazon will foot the bill only if the cause for return is its own fault, like if an item was broken during its shipment.

Does Amazon check the returns?

Amazon does not check their returns. This is why if it is worth your time to do an FBA removal you should be doing so. I’ve received parts that were not what the customer purchased in return. … Damage from shipping to the customer should not be a product review.

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Why are Amazon charging for returns?

You’ll be refunded your return costs on items sold or fulfilled by Amazon up to the standard delivery cost if the item is incorrect, damaged, defective or if you’re returning shoes, clothing, jewellery or watches.

Does Amazon ever reject returns?

You can’t refuse returns you however can protect yourself as a seller. My advice is to read up on the policies and what Amazon has to offer and work within their rules and guidelines.30 мая 2019 г.

Does Amazon refund without return?

What Is Amazon’s Refund Policy Without Return? The company’s Conditions of Use states that Amazon doesn’t take title to returned items until it arrives at their fulfillment center. A refund could be granted without needing a return, but this is decided solely at Amazon’s discretion.

Can you get banned from Amazon for returns?

Amazon doesn’t tell customers in its return policy that their return behavior can get them banned, but the company says in its conditions of use that it reserves the right to terminate accounts in its sole discretion. Some people said they have also received email alerts from Amazon about their return activity.22 мая 2018 г.

Are all items on Amazon returnable?

All items are refundable. Not all are returnable but that doesn’t mean the buyer doesn’t get refunded. Sometimes the cost of return is more than the item so it’s better to refund without a return in cases like that.

Does Amazon refund seller fees on returns?

Amazon does hold a percentage of those fees (20% I think) up to a maximum of $5. Yes, thats correct. The selling fee is not refunded.So if the item comes back in sellable condition and you sell it, you pay that fee one more time. Thats the policy as explained to us by the reps.

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